Effective Case Acceptance Live Stream

Last updated on June 14th, 2024 at 10:20 am

The Effective Case Acceptance Seminar
Live Stream

Don’t be limited by insurance coverage! Learn the techniques industry-leading dentists are using to help patients accept (and pay for) comprehensive, full-mouth dentistry.

Upcoming Dates:
Friday, August 30, 2024 – 11:00am EST

Live-Stream Seminar
Cost: FREE
Admission includes: Doctor, spouse and one staff
2 CE Credit

This is an interactive meeting.
Live participation is required, so please enable your audio and camera during the event.

Robert Bongiorno, DDS
Robert Bongiorno, DDS
New York, NY
Read More
We started doing more comprehensive dentistry and patients were accepting and paying for all the treatment they needed—not just what insurance covered.

About the Workshop:
Do more of the type of dentistry you love… and get paid for it! 

Course Objectives:

  • Learn Effective communication techniques for use with patients and staff.
  • Learn why some patients are unreceptive to their treatment plans.
  • Gain a step-by-step blueprint for winning case presentations.
  • Learn how to tactfully address patients objections.

This seminar is given 100% free of charge, and you are not obligated to purchase anything upon attending.


“Case acceptance has dramatically improved (especially for  comprehensive treatment). I recommend the same treatment plans as before – but more patients are accepting and following them.” 

– Justene Doan, DDS

“When I came to the first seminar, I brought a few staff and we  implemented everything as soon as we got back. It made a HUGE difference; patients just started accepting more treatment! My production and collections went up immediately

– Aldo Espinosa, DDS

Register Now!

Seminar Agenda:

  • Why Most Patients Don’t Do What You Tell Them: You’ve explained why they  need their treatment plan, answered any questions and they still want to think about it or put it on hold. Why? We’ll show you – as well as what can be done about it.
  • Effective Communication: Easy to apply methods to connect with patients so they  truly understand their treatment plans. 
  • Case Presentations & Treatment Acceptance: Learn what we’ve found to be the most important factor that determines whether a patient accepts treatment (or not).
  • Cancellations and No-Shows: How improved case presentation skills can have a positive impact on cancellations and no-shows.
  • Different Patient “Types”: Learn how to successfully identify, communicate with,  and manage the different patient “types” along with tips on how to turn them into long-term patients that follow through with treatment. 
  • Blueprint for a Winning Case Presentation: We found that several basic  conditions are present in just about every successful case presentation. Learn what these are along with simple techniques that can help spark a desire in your patients to want the treatment they need. 
  • Patient Objections: Learn how you can address and tactfully resolve most
  • objections. We’ll discuss the common (and not so common) objections including:
  1. “I want to think about it.” 
  2. “I only want to do what insurance covers.” 
  3. “I can’t afford it.” 
  4. “I want to talk to my spouse” 
  5. And more! 
  • Troubleshooting – Case Acceptance & Presentation Mistakes: Learn the top three  mistakes that many dentists make in their case presentations, along with how to avoid them. We’ll also do a general Q&A on your case acceptance questions.


Jeff Santone, MA ECON

Jeff Santone holds a Master’s degree in Economics from George Washington University and was a Senior Financial Analyst at the Federal Reserve Board of Governors for six years. He then joined his wife, Dr. Virginia Lee, as the business manager of Capital Oral & Facial Surgery Center.

In 2007, Mr. Santone enrolled in and completed the MGE Executive Training Program. Applying his expertise in the areas of management, personnel, finance and marketing, he has been instrumental in transforming Capital Oral & Facial Surgery Center into one of the top specialist practices in the DC Metro area. A model of efficiency, the office has seen a collections increase of 400%—$50,000 per month to well in excess of $200,000 per month, with only one doctor.

Jeff began lecturing all over the US & Canada in 2012 as a guest lecturer for MGE, and in 2018 came on board full time as part of the MGE team as our New Client Executive.

MGE Management Experts - Dental Consultants

About MGE:
Management Experts

Headquartered in St. Petersburg, Florida with a satellite office in Anaheim, California, MGE provides practice management education and coaching to dentists, dental specialists and their teams. For over twenty years we’ve taught tens of thousands of dentists how to stimulate growth, implement reliable management systems and increase profitability in their practices.

Decades of experience with the dental profession combined with a fierce diligence to stay on the cutting edge of industry trends, has made MGE the “go-to” solution for thousands of dental professionals looking for the freshest and most effective practice building strategies available. Backing this up, MGE clients’ practices grow at a rate beyond any other group in the industry.

MGE clients can be found in 48 US states and 4 Canadian provinces. Our team boasts over 50 staff, including an elite team of consultants, management trainers and service personnel ready to service our client’s needs, both in person and online.