Do you have a call recording system? If so,...
Do you have a call recording system? If so, do you actually listen to the calls? And if you do listen to them, do you have a way of judging...
Q: I’m having a hard time keeping good employees...
Q: I’m having a hard time keeping good employees in my practice. How can I minimize staff turnover? A: Thank you for your question! Especially in today’s labor market with...
Typically, the receptionist position is known as an “entry-level”...
Typically, the receptionist position is known as an “entry-level” position. The problem with dubbing it as “entry-level” is that it gives a false idea that the receptionist position isn’t as...
You hire new staff and they seem to be...
You hire new staff and they seem to be doing okay…and then they don’t do so well, so you let them go, and then you repeat the cycle. Or you...
Picture this: you hired staff to help you with...
Picture this: you hired staff to help you with various jobs within your practice. You’re relieved to finally just focus on dentistry! That is, until they start making mistakes and...
As dentists, we do what we do out of...
As dentists, we do what we do out of a place of care. Dentistry is not an easy field much of the time, but we do it because we really...